💰 Refund & Return Policy – Shopeora

At Shopeora, your satisfaction is our top priority. We want you to shop with confidence knowing that our team is always here to help with any issues related to your order.

🛍️ Eligibility for Refunds & Returns

We accept refund or reshipment requests only under the following conditions:

• The product received is damaged, defective, or incorrect.
• The product is missing parts or not as described on our website.
• The product has not been delivered within the estimated time frame (after verifying with our logistics partner).

To be eligible for a refund or reshipment, please contact us within 7 days of receiving your order and provide:

• Your Order Number
• The Email Address used for the purchase
• Clear photos or videos showing the issue

Our support team will review your request and respond promptly.

🚫 Non-Refundable Situations

We do not accept returns or refunds in the following cases:

• Wrong size or color selected by the customer
• Change of mind or personal preference
• Products damaged due to customer misuse
• Orders exceeding the 7-day return request window

Please ensure your order details are correct before confirming payment.

📦 Return Process

In most cases, returns are not required for defective or incorrect products.

If a return is necessary, our team will provide the return address and instructions after reviewing your case.

Please do not send items back without contacting our support team first — unauthorized returns may not be processed.

💸 Refund Method & Timeline

• Approved refunds are processed within 3–7 business days after approval.
• Refunds are issued to the original payment method used during purchase.
• Depending on your bank or payment provider, it may take additional days for the refund to appear in your account.

📞 Contact Us

If you have any concerns regarding your order or a refund request, please reach out to us:

• Email: support@shopeora.com
• Business Hours: Monday – Saturday, 9:00 AM – 10:00 PM (GMT+5)
• WhatsApp: Available at the number provided in the footer section

We typically reply within 2 hours during business hours.

🌍 Our Commitment

At Shopeora, we’re committed to providing you with quality products from trusted suppliers worldwide.

Your trust means everything to us — and we strive to ensure every shopping experience is smooth, secure, and satisfying.